Terms of service

Sibon Chocolate Qatar – Terms of Service

OVERVIEW

Welcome to Sibon Chocolate Qatar! The terms “we”, “us” and “our” refer to Sibon Chocolate Qatar. We operate this store and website, including all related information, content, features, tools, products, and services to provide you with a premium chocolate shopping experience (the “Services”). Our online store is powered by Shopify, enabling us to deliver our Services to you.

The following Terms of Service (“Terms”) outline your rights and responsibilities when using our Services. Please read them carefully, as they contain important information about your legal rights, warranties, and limitations of liability.

By visiting, interacting with, or purchasing from our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the legal age of majority in Qatar or have the consent of a parent or guardian to use our Services.

When using our Services, including browsing or placing an order, you may be required to provide certain personal information such as your name, email address, billing, payment, and delivery details. You represent and warrant that all information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account details and for all activities under your account. Accounts may not be transferred or assigned to any other person.

SECTION 2 – OUR PRODUCTS

We strive to accurately represent our chocolates and packaging on our website. However, product colors, textures, and appearance may vary slightly due to photography, lighting, and device display settings.

All product descriptions and prices are subject to change at any time without notice. We reserve the right to discontinue any product at any time. Product availability is limited and may be restricted by location within Qatar.

SECTION 3 – ORDERS

When placing an order, you are making an offer to purchase. Sibon Chocolate Qatar reserves the right to accept or reject your order for any reason. Your order is not confirmed until payment is received and we send you an order confirmation.

Please review your order carefully before submitting, as we may be unable to cancel or amend it after processing. Purchases are subject to our Refund Policy [LINK].

Our products are intended for personal use only and may not be resold or exported without prior written consent.

SECTION 4 – PRICES AND BILLING

Prices are listed in Qatari Riyals (QAR) and include VAT where applicable. Delivery fees are calculated at checkout and may vary based on your location in Qatar.

We may offer promotions or discounts from time to time. Promotional offers are subject to their own terms, which will override these Terms in case of conflict.

You agree to provide accurate and up-to-date billing information. By placing an order, you confirm that:

  • The payment method belongs to you or you are authorized to use it.

  • Charges will be honored by your payment provider.

SECTION 5 – SHIPPING AND DELIVERY

We deliver across Qatar through our trusted delivery partners. Estimated delivery times will be provided at checkout, but we do not guarantee exact delivery times.

We are not responsible for delays caused by the delivery provider, weather conditions, or events beyond our control. Once the order is handed over to the courier, the risk passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

All content on our Services — including text, images, graphics, packaging designs, and trademarks — is owned by Sibon Chocolate Qatar or its licensors and is protected under applicable laws.

You may not reproduce, copy, distribute, or use our intellectual property without prior written consent.

SECTION 7 – OPTIONAL TOOLS & THIRD-PARTY LINKS

We may offer access to third-party tools or services, provided “as is” without warranties. Your use of these tools is entirely at your own risk.

Our Services may include links to third-party websites. We are not responsible for the content, accuracy, or practices of third parties. Please review their terms before engaging with them.

SECTION 8 – PRIVACY POLICY

We value your privacy. All personal information collected is processed in accordance with our Privacy Policy [LINK]. By using our Services, you consent to the collection and processing of your personal data in Qatar.

SECTION 9 – FEEDBACK

By submitting reviews, feedback, or suggestions, you grant us the right to use, display, and publish them for promotional or operational purposes without compensation.

SECTION 10 – ERRORS AND INACCURACIES

From time to time, there may be typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, or availability. We reserve the right to correct such errors without prior notice.

SECTION 11 – PROHIBITED USES

You may not use our Services for any unlawful or harmful purpose, including but not limited to:

  • Violating applicable laws in Qatar

  • Infringing on intellectual property rights

  • Harassing, abusing, or defaming others

  • Attempting to bypass security features

We reserve the right to terminate accounts violating these rules.

SECTION 12 – TERMINATION

We may suspend or terminate your access to our Services at any time if you breach these Terms. Termination does not affect our right to recover amounts owed.

SECTION 13 – DISCLAIMER OF WARRANTIES

Our products are provided “as is” and “as available” without any guarantees, except where required by Qatari law.

SECTION 14 – LIMITATION OF LIABILITY

To the extent permitted by law, Sibon Chocolate Qatar is not liable for indirect, incidental, or consequential damages arising from your use of our Services or products.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Sibon Chocolate Qatar, its affiliates, and employees from any claims resulting from your breach of these Terms or misuse of our Services.

SECTION 16 – GOVERNING LAW

These Terms are governed by the laws of the State of Qatar. Any disputes shall be resolved in the competent courts of Qatar.

SECTION 17 – CHANGES TO TERMS

We may update these Terms from time to time. Updates will be posted on our website, and continued use of our Services indicates acceptance of the changes.

SECTION 18 – CONTACT INFORMATION

Questions regarding these Terms should be sent to:

Sibon Chocolate Qatar
📧 sibon@withstand.qa
📍 Al Sidr Street, West Walk, Al Rayyan, Qatar