Refund policy

Sibon Chocolate Qatar – Return & Refund Policy

We want you to enjoy every bite of your Sibon Chocolate order. However, if you are not fully satisfied, we are here to help.

Return Period

We offer a 3-day return policy for orders within Qatar, starting from the day you receive your chocolates. Due to the perishable nature of our products, we cannot accept returns after this period.

Eligibility for Returns

To be eligible for a return:

Items must be unopened, unused, and in their original packaging.
Products must be kept at the correct storage temperature (cool, dry place away from direct sunlight) and not show any signs of damage caused by improper storage after delivery.
You must provide the receipt or proof of purchase.

How to Start a Return

Please contact us at sibon@withstand.qa within 3 days of receiving your order.
Returns must be sent to:
Al Sidr Street, West Walk, Al Rayyan, Qatar

Items sent back to us without first requesting a return will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your chocolates are:

Damaged during transit
Melted due to delivery conditions
Not what you ordered

Non-Returnable Items

We cannot accept returns for:

Opened or partially consumed chocolates
Custom-made or personalized chocolate orders
Sale or promotional items
Gift cards

Exchanges

If you would like to exchange an item, the fastest way is to return your original order (following the steps above) and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved.
If approved, you will be refunded to your original payment method within 7 business days. Please note that banks and payment providers may take additional time to process the refund.

If more than 10 business days have passed since your refund approval, contact us at sibon@withstand.qa.